Terms of Service

1. About BuzzNaija

BuzzNaija is a social growth services platform that allows users to purchase social media-related services through the BuzzNaija platform.

BuzzNaija may use third-party service and fulfillment providers to process eligible orders.

2. Eligibility

You must provide accurate information when creating an account.

You are responsible for ensuring that you are legally permitted to use BuzzNaija under the laws applicable to you.

You may not create an account using false, misleading, stolen, or impersonated information.

3. Your Account

You are responsible for:

• Maintaining the confidentiality of your password
• Protecting your account
• Providing accurate account information
• Reviewing activity on your account
• Not sharing your account credentials

You must notify BuzzNaija if you believe your account has been accessed without authorization.

BuzzNaija will never ask you to provide your social media password for an order.

4. BuzzNaija Services

BuzzNaija provides access to social growth services for supported platforms.

Services may include:

• Instagram services
• TikTok services
• YouTube services
• Facebook services
• X services
• Telegram services
• Music promotion services
• Other services displayed in the BuzzNaija catalog

Service availability, pricing, minimum quantities, maximum quantities, descriptions, and delivery estimates may change.

5. Service Availability

Services may occasionally become unavailable because of:

• Supplier changes
• Platform changes
• Technical issues
• API interruptions
• Maintenance
• Service restrictions
• Other circumstances outside our reasonable control

If a service becomes unavailable after an order has been placed, BuzzNaija may cancel the affected order and issue an eligible refund according to the Refund Policy.

6. Orders

To place an order, you may need to select:

• Platform
• Category
• Service
• Target URL
• Quantity

You are responsible for ensuring that the information you submit is accurate.

Once an order is submitted, processing may begin automatically.

7. Public Links and Social Media Credentials

BuzzNaija generally requires only the public URL or information necessary to fulfill your selected service.

Never provide your social media password to BuzzNaija.

You are responsible for ensuring that the target URL you provide is correct and publicly accessible where required.

8. Order Status

Order statuses may include:

• Pending
• Processing
• Completed
• Cancelled
• Refunded
• Partial Refunded
• Failed

Order status may be updated automatically based on fulfillment information received from our service providers.

A completed status does not guarantee any specific commercial, financial, algorithmic, or business outcome on a social media platform.

9. Order Processing

BuzzNaija may use automated systems to submit orders, monitor fulfillment, synchronize statuses, and process eligible refunds.

Processing times displayed on the platform are estimates unless explicitly stated otherwise.

10. Wallet

BuzzNaija may provide users with an internal wallet used to pay for eligible orders.

The minimum wallet deposit is:

₦1,000

Your wallet balance is not a bank account and does not constitute a banking or deposit-taking service.

11. Wallet Funding

Wallet funding may be processed through supported payment providers.

A wallet deposit may initially appear as pending until the payment has been successfully verified.

A payment is not considered successfully credited solely because a user initiated a payment.

BuzzNaija may wait for payment confirmation, webhook confirmation, reconciliation, or other verification before crediting a wallet.

12. Payment Verification

BuzzNaija may use automated payment verification and reconciliation systems.

Payment statuses may include:

• Pending
• Processing
• Successful
• Failed
• Cancelled
• Expired
• Reversed
• Refunded

The final payment status is determined using verified information available from the applicable payment provider and BuzzNaija's reconciliation system.

13. Duplicate or Incorrect Wallet Credits

If a wallet is incorrectly credited because of:

• Duplicate payment processing
• Duplicate webhook processing
• System error
• Payment reconciliation error
• Manual processing error

BuzzNaija may correct the wallet balance.

Corrections will be recorded through the platform's financial records.

14. Pricing

Prices displayed on BuzzNaija are stated in Nigerian Naira unless otherwise specified.

The applicable customer price is the price displayed at order confirmation.

Prices may change as service costs, availability, operating costs, or other business conditions change.

Changes to prices will not retroactively change the amount already charged for a completed order.

15. Discounts

BuzzNaija may offer discounts or promotional pricing.

Discounts may be:

• User-specific
• Service-specific
• Time-limited
• Spending-based
• Promotional
• Subject to minimum spend requirements

16. Refunds

Refunds are handled according to the BuzzNaija Refund Policy.

Where an order is cancelled, unfulfilled, or otherwise becomes eligible for a refund, the applicable amount may be returned to the user's BuzzNaija wallet or another available refund method.

17. Partial Fulfillment

Some orders may be partially fulfilled.

Where appropriate, BuzzNaija may automatically calculate a partial refund based on the unfulfilled portion of the order and applicable service rules.

18. Prohibited Use

You may not use BuzzNaija to:

• Commit fraud
• Launder money
• Conduct unlawful activity
• Impersonate another person
• Access another person's account
• Abuse payment systems
• Manipulate payment verification
• Exploit technical vulnerabilities
• Submit malicious content
• Interfere with platform security
• Attempt unauthorized access
• Reverse-engineer protected systems
• Abuse or attack third-party platforms
• Use BuzzNaija in violation of applicable law

19. Account Suspension

BuzzNaija may suspend, restrict, or terminate an account where we reasonably believe that the account:

• Violates these Terms
• Engages in fraudulent activity
• Abuses the platform
• Creates security risks
• Uses unauthorized payment methods
• Attempts to manipulate orders or wallet balances
• Violates applicable law

20. Third-Party Platforms

BuzzNaija provides services relating to third-party platforms such as Instagram, TikTok, YouTube, Facebook, X, Telegram, and other platforms.

BuzzNaija is not owned, operated, endorsed, or sponsored by those platforms unless expressly stated.

Third-party platforms may change their policies, algorithms, APIs, restrictions, or enforcement practices.

21. No Guaranteed Results

BuzzNaija does not guarantee:

• Viral growth
• Specific engagement
• Specific revenue
• Specific followers retained
• Specific impressions
• Specific algorithmic ranking
• Specific business results

Social media performance is affected by factors outside BuzzNaija's control.

22. Intellectual Property

BuzzNaija's website, software, branding, design, text, graphics, logos, and other original materials are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, scrape, or exploit BuzzNaija's proprietary materials without permission.

Third-party trademarks remain the property of their respective owners.

23. Privacy

Your use of BuzzNaija is also governed by our Privacy Policy.

24. Support and Complaints

If you have an issue with an order, payment, wallet, or account, use the BuzzNaija support system.

When contacting support, provide:

• Your account email
• Order ID where applicable
• Payment reference where applicable
• Relevant screenshots or evidence
• A clear description of the issue

25. Service Interruptions

BuzzNaija may temporarily suspend or restrict access for:

• Maintenance
• Security updates
• Infrastructure problems
• Payment-provider outages
• Supplier/API outages
• Emergency security measures
• Circumstances beyond our reasonable control

26. Limitation of Liability

To the maximum extent permitted by applicable law, BuzzNaija will not be responsible for losses caused by circumstances outside our reasonable control, including third-party platform changes, third-party service outages, internet failures, payment-provider failures, or incorrect information supplied by the user.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

27. Changes to These Terms

We may update these Terms from time to time.

Material changes may be communicated through the platform or another appropriate method.

28. Governing Law

These Terms are intended to be governed by the laws of the Federal Republic of Nigeria, subject to any mandatory rights or protections applicable to you.

29. Support

Questions, complaints, and service issues can be submitted through the BuzzNaija support system.