Refund Policy

1. General Refund Principle

If BuzzNaija receives payment for an order that we are unable to fulfill, the affected amount may be eligible for a refund, subject to the circumstances of the order and this Policy.

Where a refund is approved, BuzzNaija may return the eligible amount to your BuzzNaija wallet or, where supported and appropriate, through the original payment method.

2. When a Refund May Be Available

A refund may be available when:

• An order is cancelled before fulfillment
• A service becomes unavailable and the order cannot be fulfilled
• A provider confirms that an order cannot be completed
• An order fails because of a provider-side issue
• BuzzNaija determines that an order qualifies for a refund
• A payment was successfully received but the corresponding order was not created because of a verified system failure

Refund eligibility may also arise from other circumstances required by applicable law.

3. Orders Already Being Processed

Once an order has been submitted to a fulfillment provider, cancellation may not always be possible.

If the provider has already accepted or started processing the order, the order may continue even if you request cancellation.

If the provider reports that the order cannot be fulfilled, BuzzNaija will review the order for an eligible refund.

4. Completed Orders

Completed orders are generally not eligible for a refund solely because the customer is dissatisfied with the result.

However, if BuzzNaija determines that the order was incorrectly marked completed, materially unfulfilled, or otherwise qualifies for a refund, we may review and process the appropriate adjustment.

5. Partial Refunds

An order may be partially refunded when only part of the requested quantity was fulfilled.

For example:

Original order:

10,000 units

Actual fulfillment:

6,000 units

Unfulfilled:

4,000 units

Where the service rules support proportional refunds, BuzzNaija may automatically calculate the refund for the unfulfilled portion.

The final amount may be based on verified fulfillment information received from the applicable provider.

6. Cancelled Orders

If an order is cancelled before fulfillment and qualifies for a refund, the eligible amount will be returned according to our refund process.

The customer may see the order status change to:

Cancelled

and, where a refund applies:

Refunded

7. Provider Failure

If a third-party fulfillment provider is unable to complete an order, BuzzNaija may:

• Retry the order where appropriate
• Wait for additional provider status information
• Cancel the order
• Issue a full refund
• Issue a partial refund

The action taken will depend on the actual provider response and circumstances.

8. Wrong or Invalid Target Link

Customers are responsible for submitting the correct target URL.

A refund may not be available where an order cannot be fulfilled because the customer provided:

• The wrong URL
• An invalid URL
• A private profile where a public profile was required
• A deleted profile
• An inaccessible target
• Incorrect service information

9. Incorrect Quantity

Customers are responsible for selecting the correct quantity before placing an order.

If the order has already been submitted for fulfillment, changing the quantity may not be possible.

10. Wallet Deposits

Wallet deposits are different from service orders.

A deposit that is successfully received and credited to your BuzzNaija wallet is normally not automatically refundable simply because you no longer wish to use the balance.

Unused wallet funds may remain available for eligible BuzzNaija services, subject to applicable account restrictions and law.

Where a payment was made but the wallet was not correctly credited because of a verified payment or system issue, use the BuzzNaija support system.

11. Failed Payments

If a payment fails and BuzzNaija does not receive the funds, no wallet credit will normally be issued.

If your bank or payment provider shows that money was deducted despite a failed BuzzNaija payment, submit the transaction through the support system.

Include the payment reference, amount, date, time, payment method, and relevant evidence.

12. Duplicate Payments

If you accidentally make multiple successful payments, each successfully verified payment may be credited according to the payment records.

If you believe a payment was duplicated, contact support through the BuzzNaija support system.

13. Payment Reversals

Where a payment provider reverses, disputes, or otherwise changes the status of a payment, BuzzNaija may adjust the corresponding wallet credit or transaction record.

This may result in a wallet debit or reversal where a previous credit is no longer supported by a valid payment.

14. Refund Processing

Refunds are processed after the relevant order or payment has been reviewed and determined to be eligible.

Depending on the circumstances, the process may involve:

1. Order review
2. Provider status verification
3. Payment verification
4. Refund calculation
5. Refund approval
6. Wallet or payment-provider processing
7. Customer notification

Automated refunds may be processed when the relevant system conditions are met.

15. Refund to BuzzNaija Wallet

Where a service-order refund is issued to the BuzzNaija wallet, the refunded amount will be recorded as a wallet transaction.

The customer may then use the balance for eligible future BuzzNaija orders.

16. Refund to Original Payment Method

Where a refund to the original payment method is supported and appropriate, processing may be subject to the payment provider's procedures and timelines.

BuzzNaija does not control the processing time of an external bank or payment provider.

17. Refunds and Fees

Where applicable, certain third-party payment or processing fees may affect the amount that can be returned.

Any fee deduction will only be applied where permitted by applicable law and the applicable transaction terms.

We will not use fees to unfairly prevent a legally required refund.

18. How to Request a Refund

To request a refund or report an order problem, use the BuzzNaija support system.

Include:

• Your account email
• BuzzNaija order ID
• Payment reference where applicable
• Service purchased
• Description of the issue
• Relevant screenshots or evidence

19. Refund Review

BuzzNaija may review:

• Order records
• Provider status
• Provider fulfillment information
• Payment status
• Wallet ledger
• Transaction references
• Relevant system logs

This helps us determine the correct refund amount.

20. Fraudulent Refund Requests

We may reject refund requests involving:

• False information
• Manipulated screenshots
• Fraudulent payment claims
• Repeated abuse of the refund system
• Unauthorized transactions
• Attempts to obtain duplicate refunds

Accounts involved in fraudulent activity may be restricted or suspended.

21. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict rights that you may have under applicable Nigerian consumer-protection law.

Where applicable law provides a consumer with a right to a refund or other remedy, that right will continue to apply.

22. Policy Changes

We may update this Refund Policy from time to time.

The latest version will be published on this page.

The "Last Updated" date indicates when the Policy was most recently updated.

23. Support

Refund requests and order issues can be submitted through the BuzzNaija support system.