Privacy Policy

1. About BuzzNaija

BuzzNaija is a social growth services platform that allows users to discover and purchase social media-related services, fund an account wallet, place orders, and monitor order activity through the BuzzNaija platform.

2. Information We Collect

Depending on how you use BuzzNaija, we may collect the following information.

Account Information

When you create an account, we may collect:

• Full name or username
• Email address
• Password credentials in securely protected form
• Account preferences
• Account status
• Registration date

Order Information

When you place an order, we may collect and process:

• Selected platform
• Selected service
• Target URL or public social media link
• Quantity
• Order amount
• Order status
• Order date and time
• Order reference
• Related fulfillment information

You should only submit public links or information that is necessary for the service you are purchasing.

Never provide your social media password to BuzzNaija.

Wallet and Payment Information

When you fund your BuzzNaija wallet, we may process information relating to:

• Deposit amount
• Currency
• Payment reference
• Payment status
• Payment date and time
• Transaction reference
• Wallet balance
• Payment provider information
• Payment verification information

Payments may be processed through third-party payment providers. BuzzNaija does not need your card PIN, banking password, or other sensitive banking credentials to provide its services.

Technical Information

When you use BuzzNaija, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages or screens visited
• Session information
• Device and browser identifiers
• Login activity
• Error and diagnostic information

Support Information

If you contact our support team, we may collect:

• Your name
• Email address
• Order information
• Payment references
• Messages
• Attachments or evidence you voluntarily provide
• Information necessary to resolve your request

3. How We Use Your Information

We may use your information to:

• Create and maintain your BuzzNaija account
• Authenticate your account
• Process and verify payments
• Credit your wallet
• Process social growth orders
• Submit eligible orders to fulfillment providers
• Synchronize order statuses
• Process eligible refunds
• Provide customer support
• Send transaction notifications
• Send security alerts
• Detect fraud, abuse, and unauthorized activity
• Maintain platform security
• Improve our website and application
• Analyze platform performance
• Improve our services
• Maintain financial and transaction records
• Comply with applicable laws and regulatory requirements
• Enforce our Terms of Service

4. Legal Basis for Processing

Where applicable, we process personal information on one or more lawful bases, including:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests
• Your consent where consent is required
• Protection of our rights, users, systems, or property

Where processing is based on consent, you may withdraw consent where applicable.

5. Payment Providers

BuzzNaija may use third-party payment providers to process deposits and payment transactions.

For example, payment information may be processed through Bachs or another payment provider integrated with BuzzNaija.

When you initiate a payment, information necessary to create, verify, reconcile, or complete the transaction may be shared with the relevant payment provider.

Payment providers may process information according to their own privacy policies and terms.

BuzzNaija does not control the privacy practices of third-party payment providers.

6. Service and Fulfillment Providers

BuzzNaija may use third-party service providers to fulfill orders.

Where necessary, information required to fulfill an order may be transmitted to the relevant provider.

This may include:

• Service ID
• Quantity
• Target URL
• Order reference
• Information necessary to process the order

We do not intentionally send unnecessary personal information to service providers.

7. Information We Share

We may share information with trusted third parties where necessary to operate BuzzNaija.

These may include:

• Payment providers
• Service and fulfillment providers
• Cloud hosting providers
• Database and infrastructure providers
• Email and notification providers
• Security and fraud-prevention providers
• Analytics providers
• Professional advisers
• Government or regulatory authorities where legally required

We do not sell your personal information as a product.

8. Cookies and Similar Technologies

BuzzNaija may use cookies and similar technologies to:

• Keep you signed in
• Maintain sessions
• Remember preferences
• Improve website functionality
• Understand how users interact with the platform
• Improve security
• Measure website performance

9. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse

These safeguards may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring, and audit logging.

However, no online service can guarantee absolute security.

10. Financial and Wallet Records

Because BuzzNaija provides wallet and transaction functionality, certain transaction records may need to be retained for accounting, fraud prevention, dispute resolution, security, and legal compliance.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether an account remains active
• Financial and transaction requirements
• Legal or regulatory obligations
• Dispute or fraud-prevention requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information where applicable
• Withdraw consent where processing is based on consent

Some rights may be subject to legal limitations.

Privacy requests can be submitted through the BuzzNaija support system.

13. Children's Privacy

BuzzNaija is not intended for children who are not legally permitted to use the service.

We do not knowingly collect personal information from children in violation of applicable law.

14. International Data Transfers

Some of our service providers may process information outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.

15. Third-Party Websites

BuzzNaija may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

16. Marketing Communications

Where permitted by law, we may send service-related communications, including:

• Order updates
• Payment notifications
• Security alerts
• Account notifications
• Support responses

Marketing communications will be handled in accordance with applicable requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through the website, application, or another appropriate method.

The "Last Updated" date indicates when it was most recently updated.

18. Complaints

If you have concerns about how we handle your personal information, you can submit a privacy complaint through the BuzzNaija support system.

Where applicable, you may also have the right to lodge a complaint with the relevant data-protection authority.